Privacy Policy

We respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

Personal Information Collection

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected that may be for home server domain names, email addresses, type of client computer, files downloaded, search engine used, operating system, and type of web browser of visitors to Kulco web service, the email addresses of visitors that communicate with  Kulco via email,  information knowingly provided by the visitor in online forms, registration forms, surveys, email, and other online avenues (including demographic and personal profile data), and aggregate and user-specific information on which pages visitors access.

Personal Information Data Use

We will collect and use personal information for editorial and feedback purposes, for marketing and promotional purposes, for a statistical analysis of users’ behaviour, for product development, for content improvement, or to customize the content and layout of Kulco.

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will only retain personal information for as long as necessary for the fulfilment of those purposes.

Third-Party Websites and Services

This Website may contain links to third-party sites. We cannot control and are not responsible for the privacy practices of such third-party sites. We encourage users to be aware when they leave This Website, and to read the privacy statements of each website they visit. This Privacy Statement applies only to This Website.

Safety Measures

We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We will only retain personal information for as long as necessary for the fulfilment of those purposes. Personal information is considered confidential, that it is important to safeguard personal information, and that Kulco will take appropriate action against any employee who fails to acknowledge these facts or adhere to the requisite standards of conduct. Please be advised, that Kulco is not responsible for the security of information transmitted via the Internet (electronic mail services)

Discretion

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Kulco may change this privacy policy from time to time at Kulco sole discretion.

Shipping

Though we always strive to provide you with a great experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can exchange your Order within 15 days, from the day of Delivery.

Exchange

All you need to do is fill the form under the customer care tab on the website. The same is named as “Exchange”

Terms & Conditions:

  • Please notify us of receipt of a damaged/defective product within 24 hours of delivery.
  • All products will be accepted only if the products are returned in a saleable condition with the tags intact, packaging and invoice.
  • Postage and charges for return of these will borne by the customer or you can reach to our nearest store for the exchange.
  • All exchange requests will be processed once the shipment returns to our warehouse
  • It is advised that the return packets should be strongly and adequate packaged so that there is no further damage of goods in transit.
  • The defective/damaged item sent for replacement must be received within 10 days of delivery to claim the replacement.
  • Please note that in any case we cannot offer exchanges on any sale, opened or used products.
  • We regret that our sales facility is not currently available to our customers outside of India. If you reside outside India and are interested in purchasing one of our products, please email us at info@kulcolocks.com

You can also ship back the product to our address mentioned below, clearly mentioning the order number or you can reach to our nearest store for the exchange. Post-dispatch or before moving forward for exchange it would be helpful if you could drop in an e-mail with the order number and dispatch details at info@kulcolocks.com

Address for returns is “Company’s Address”.

Refund

To initiate a return, please fill in the return form, email us at info@kulcolocks.com.

Please ensure that the product is returned with its original packing, box (if any), bill, warranty card (not filled out) and any other material that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your account.

For a repair of a product purchased on the Kulco website, please send the product along with the guarantee card (filled in) and a printed copy of the bill. The product will be repaired without any extra charge if it is within the warranty period. On expiry of the warranty period, you will be charged an amount depending on the nature of the work involved.

Please note that for both returns and repairs, customers are responsible for shipping charges. We also strongly recommend that you insure your return shipment as we cannot be held responsible for products that are lost in transit.